Musical Mahaul
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How to reach Musical Mahaul about a booking, a ticket, a payment or anything else.

Last updated 25 September 2026

Email[email protected]Phone9967444478

On this page

  1. 1Customer support
  2. 2Who to contact about what
  3. 3Response times
  4. 4Grievance officer

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Tell us about your venue, city and the kind of events you run. Approved organisers receive an invite to submit events for review.

1. Customer support

Email is the fastest way to get a resolved answer, because we can look up your booking or order while we reply. Write to [email protected] from the email address on your account and include:

  • Your booking reference or ticket order code.
  • The event name and date.
  • What you expected to happen, and what actually happened.
  • A screenshot, if something looked wrong on screen.

Phone support is available at 9967444478.

2. Who to contact about what

Bookings & tickets
Most questions are answered on your own Bookings and Tickets pages, where you can cancel and see refund status.
Refunds
Read the Refund & Cancellation Policy first — it states the exact windows and amounts. Then get in touch with the order code.
On the day of an event
Contact the organiser using the number on your ticket confirmation — they are at the venue and we are not.
Listing an event
Use the application form on this page — include your venue, city and the kind of events you run.
Privacy & data requests
See the Privacy Policy, then write in from your account address.

3. Response times

Email
Acknowledged within 24 hours on working days.
Event in the next 48 hours
Prioritised — mark the subject line “URGENT”.
Refund queries
Resolved within 5 working days.
Formal grievances
Resolved within 30 days.

4. Grievance officer

If support has not resolved your issue, you can escalate it. In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our grievance officer is reachable at:

Organisation
Musical Mahaul
Email
[email protected]
Phone
9967444478
Acknowledgement
Within 48 hours of receiving the complaint
Resolution
Within 30 days

Please include everything you have already sent to support so the escalation starts with the full picture.

Venue, city and the kind of events you run. At least 20 characters.