Terms & Conditions

Musical Mahaul is a live-performance marketplace operated by Musical Mahaul (“we”, “us”, “our”). We connect artists looking for performance opportunities with organisers and venues running live events, and we sell tickets to those events on the organisers’ behalf.

Support email

[email protected]

Support phone

9967444478

By creating an account, booking a performance slot, buying a ticket or otherwise using Musical Mahaul, you confirm that you have read, understood and agree to be bound by these terms, together with our Privacy Policy and Refund & Cancellation Policy, which form part of this agreement.

If you do not agree with any part of these terms, please do not use the service.

• You must be at least 18 years old, or using the service under the supervision of a parent or guardian who accepts these terms on your behalf.
• You sign in with Google. You are responsible for keeping that Google account secure, and for everything done through your Musical Mahaul session.
• The information in your profile — name, phone number, artist details and payout details — must be accurate and kept up to date. Organisers rely on it to contact you about an event.
• One person or act should hold one account. Creating multiple accounts to circumvent booking limits, promotional codes or a suspension is a breach of these terms.
• Tell us immediately at the support address below if you believe someone else has accessed your account.

Events listed on Musical Mahaul are created, staffed and run by independent organisers and venues. We provide the platform on which those events are listed, slots are booked and tickets are sold. We are not the organiser, promoter or host of an event unless a listing says so explicitly.

This means the organiser is responsible for the event actually taking place as described — the line-up, the timings, the venue, the sound, entry conditions and safety at the venue. Where something goes wrong with an event, we will help you reach the organiser and we will apply the refund policy below, but we do not warrant the artistic or commercial quality of any event.

• A performance slot is a specific time window at a specific event. Requesting a slot creates a booking request; it is not confirmed until the organiser accepts it and — where the slot carries a fee — payment has succeeded.
• Slots are allocated in real time. If two artists request the same slot, the first booking to be confirmed takes it and any competing request is released automatically.
• Where a slot has a booking fee, that fee is shown before you pay and is charged in full at the time of booking.
• Once confirmed, you are committing to perform. Arrive by the load-in time the organiser gives you, perform within the slot window, and follow the venue's rules on volume, equipment and content.
• If you can no longer perform, cancel in the app as early as possible so the organiser can re-open the slot. Cancellation windows and refunds are set out in the Refund & Cancellation Policy.
• Repeatedly cancelling late or failing to appear may result in your bookings being restricted.

• Tickets are sold by us as an agent for the organiser. Your contract for admission to the event is with the organiser.
• A ticket is only valid once payment has been confirmed and you have received an order confirmation with a QR code. Screenshots of an unpaid or cancelled order will not be admitted.
• Each ticket admits the number of people stated on it, once. Re-entry is at the venue's discretion.
• Do not resell tickets above face value or through unauthorised channels. Tickets found to be resold in breach of this clause may be cancelled without refund.
• The organiser and the venue may refuse admission or remove anyone for reasons of safety, capacity, intoxication, age restrictions or conduct. Where admission is refused for one of these reasons, no refund is due.
• Events may have an age restriction, a dress code or a bag policy. These are shown on the event page — check them before you buy.

If you use Musical Mahaul to list and run events, you additionally agree that:

• You have the legal right to run the event at the venue and date you list, including any licences, permissions and insurance the venue or local authority requires.
• Event listings — line-up, timings, pricing, capacity and policies — must be accurate and kept up to date. Do not list an event you do not intend to run.
• You will honour confirmed slot bookings and valid tickets, pay artists what their booking states, and deal with attendees fairly.
• If you cancel or materially change an event, you will tell us and the affected artists and ticket holders as soon as possible, and you accept that full refunds will be issued.
• You are responsible for the safety of everyone at your event and for complying with applicable law, including any local rules on amplified sound and event timings.
• You indemnify us against claims arising from your event or from inaccurate information in your listing.

• All prices are shown in Indian Rupees (INR) and include applicable taxes unless the listing states otherwise.
• Payments are processed by our payment gateway partner. We do not receive or store your full card number, UPI PIN, or net-banking credentials.
• Your order is confirmed only when the gateway confirms the payment to us. If money leaves your account but the order is not confirmed, the transaction is reconciled automatically and either completed or refunded — see the Refund & Cancellation Policy.
• Convenience or platform fees, where charged, are shown separately at checkout before you pay.
• Artist payouts and organiser settlements are made to the bank account on file, on the settlement schedule agreed with you, after deducting platform fees and any applicable tax withholding.

Cancellations, refund amounts and processing times are governed by our Refund & Cancellation Policy, which forms part of these terms. In short: if an organiser cancels an event, you are refunded in full; if you cancel, what you get back depends on how far in advance you cancel.

You agree not to:

• Use the service for anything unlawful, or to promote an event that is unlawful or unsafe.
• Post content that is defamatory, obscene, hateful, infringing, or that impersonates another artist or organiser.
• Scrape, crawl or bulk-download listings, artist details or attendee data.
• Interfere with the service — probing, load-testing, circumventing rate limits or attempting to access another user's account or data.
• Use automated tools to reserve slots or buy tickets, or to hold inventory you do not intend to use.
• Submit fraudulent payment details or initiate chargebacks in bad faith.

You keep ownership of everything you upload — photos, artist bios, event descriptions, audio and video. By uploading it you give us a non-exclusive, royalty-free licence to host, resize, display and distribute that content for the purpose of operating and promoting Musical Mahaul and the events listed on it.

Only upload material you have the rights to. If you believe content on the platform infringes your rights, write to [email protected] with the details and we will review it promptly.

The Musical Mahaul name, logo, interface and software remain our property and may not be copied or reused without written permission.

The service is provided on an “as is” and “as available” basis. We work hard to keep it running, but we do not warrant uninterrupted or error-free operation.

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or for the acts and omissions of organisers, venues, artists or attendees. Our total liability to you for any claim connected with a booking or ticket order is limited to the amount you actually paid for that booking or order.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by our negligence.

You can stop using the service at any time and ask us to close your account. We may suspend or close an account that breaches these terms, that is used fraudulently, or where we are required to do so by law. Where it is reasonable to do so, we will tell you why and give you a chance to respond.

Closing an account does not cancel bookings or ticket orders that are already confirmed, and does not affect refunds already due.

We may update these terms as the service changes or the law requires. The “last updated” date at the top of this page always reflects the current version. Where a change materially affects your rights, we will give notice in the app or by email before it takes effect. Continuing to use the service after a change means you accept the updated terms.

These terms are governed by the laws of India. Any dispute arising out of them is subject to the exclusive jurisdiction of the competent courts in India.

Before starting formal proceedings, please raise the issue with our support team — most problems are resolved quickly once we can see the booking or order in question.

Questions about these terms can go to [email protected] or 9967444478. Full details, including our grievance officer, are on the Contact Us page.