Refund & Cancellation Policy

• Refunds are always returned to the payment method used for the original transaction. We cannot redirect a refund to a different card, UPI ID or bank account.
• Refund amounts are calculated on the amount you actually paid, after any promotional discount.
• Every cancellation and refund is recorded against your booking or order, and you receive an email confirming it.
• An individual event may set its own, more generous terms. Where an event page states a different policy, the event page wins for that event.

Cancelled event — 100% refund, processed automatically. If an organiser cancels an event, every confirmed slot booking fee and every ticket order for that event is refunded in full, including any platform or convenience fee. You do not need to raise a request; we start the refunds as soon as the cancellation is recorded and email everyone affected.

Postponed or materially changed event — your choice. If the date, start time, venue or city changes materially, your booking or ticket stays valid for the new date. If the new arrangement does not work for you, you can cancel for a full refund up to 48 hours after we notify you of the change.

Minor changes — a shifted set order, a line-up substitution, a support act dropping out — do not entitle you to a refund, as long as the headline event goes ahead.

Artists who have paid a slot booking fee can cancel from Account → Bookings. The slot is immediately released so another artist can take it.

Cancel early

More than 48 hours (2 days) before the slot starts: 100% of the booking fee is refunded.

Cancel late

Within 48 hours (2 days) of the slot start time: the booking fee is not refundable, because the organiser can no longer realistically fill the slot.

No-show

Failing to appear without cancelling is treated as a late cancellation. Repeated no-shows may result in booking restrictions on your account.

If you cannot perform because of a genuine emergency inside the cut-off window, contact us with the booking reference — we will look at it case by case alongside the organiser.

Ticket orders can be cancelled from Account → Tickets while the cancellation window is open.

Cancel early

More than 24 hours (1 day) before the event starts: 100% of the ticket price is refunded.

Cancel late

Within 24 hours (1 day) of the event start time: tickets are not refundable, as the organiser has already committed to capacity and staffing.

Partial cancellation

You can cancel part of an order — for example two of four tickets — and the refund is calculated on the tickets you released.

Once a ticket has been scanned at the venue it cannot be cancelled or refunded.

• Not turning up to an event you bought a ticket for is not refundable.
• Arriving after the doors close, or after the act you came for has finished, is not refundable.
• If the venue refuses entry for a reason within its rights — capacity, age restriction, intoxication, conduct, or an invalid or already-scanned ticket — no refund is due.
• If the venue refuses entry because of an error on our side, such as a valid ticket failing to scan, you are refunded in full. Contact us with the order code and we will verify it against our records.

If money leaves your account but the booking or order does not confirm, nothing is lost. Our system reconciles every pending payment against the gateway automatically:

• If the gateway confirms the payment succeeded, the order is completed and your confirmation is sent.
• If the payment did not complete, the pending order is voided and the bank reverses the hold, typically within 3–5 working days.
• If you were genuinely charged twice for the same booking, the duplicate is refunded in full. Send us both transaction references and we will settle it.

Where a cancellation is in your hands, do it in the app:

• Slot bookings: Account → Bookings → open the booking → Cancel booking.
• Tickets: Account → Tickets → open the order → Cancel tickets.

For anything else — a duplicate charge, a refund that has not arrived, an event that did not run as described — contact [email protected] with your booking reference or order code, the amount and the date. It helps to send it from the email address on your account.

We initiate

Within 1 working day of the cancellation being confirmed, and immediately for organiser-cancelled events.

UPI

Usually credited within 1–3 working days.

Cards

Usually credited within 5–7 working days, depending on your issuing bank's cycle.

Net banking / wallets

Usually credited within 3–7 working days.

The clock is controlled by your bank once we have released the refund. If it has been longer than 10 working days, send us the refund reference from your confirmation email and we will chase it with the gateway.

• Cancellations made after the cut-off window for that booking type.
• Tickets already scanned at the venue.
• No-shows and late arrivals.
• Travel, accommodation or any other cost you incurred around the event — our liability is limited to the amount you paid through the platform.
• Bookings or orders cancelled by us because of fraud, payment reversal or a breach of the Terms & Conditions.

If you disagree with a refund decision, reply to the refund email or write to [email protected] and ask for it to be escalated. We acknowledge escalations within 48 hours and aim to close them within 15 working days. Unresolved complaints can go to our grievance officer, listed on the Contact Us page.

Please raise a dispute with us before initiating a chargeback with your bank — a chargeback freezes the order and usually takes far longer than a direct refund.